Human-on-the-Bridge: Scalable Evaluation for AI Agents
About
AI agents must be evaluated as behavioral systems, not as isolated response generators. They reason across turns, call tools, preserve context, follow policies, and act under uncertainty. Existing methods provide useful but fragmented signals: benchmarks measure fixed capabilities, Human-in-the-Loop review preserves expert judgment but does not scale easily, LLM-as-judge methods depend on evaluator design, red teaming is often episodic, and trace auditing requires explicit evidence rules. This paper introduces Human-on-the-Bridge (HOB), a scalable evaluation paradigm for agentic AI. HOB places human expertise upstream, where experts curate reusable evaluation intelligence before testing begins, including domain context, Red-Team Traps, Juror Personas, scoring guidelines, audit rules, and fallback policies. ProofAgent Harness then executes this curated intelligence repeatedly through multi-turn adversarial evaluations, trace capture, multi-juror scoring, and evidence-linked reporting. We evaluate HOB through symmetric and cost-efficient asymmetric settings across frontier LLM-based agents and Harness LLM tiers. The study covers 23,500 agent turns and produces evidence-linked findings across finance, healthcare, and code generation. The results show that HOB can amplify evaluation quality without requiring equally large evaluator models, allowing smaller Harness LLMs to challenge agents built on frontier LLM backbones. The evaluation surfaces failures often missed by static benchmarks and single-evaluator scoring, including phantom tool-call claims, missing mandatory tool calls, policy drift, manipulation paths, and safe but non-resolving refusals. These findings support HOB as a paradigm for scaling human-curated evaluation intelligence, where expert judgment is encoded upfront and reused across repeated agent evaluations rather than applied manually inside every run.