Real-Time Voicemail Detection in Telephony Audio Using Temporal Speech Activity Features
About
Outbound AI calling systems must distinguish voicemail greetings from live human answers in real time to avoid wasted agent interactions and dropped calls. We present a lightweight approach that extracts 15 temporal features from the speech activity pattern of a pre-trained neural voice activity detector (VAD), then classifies with a shallow tree-based ensemble. Across two evaluation sets totaling 764 telephony recordings, the system achieves a combined 96.1% accuracy (734/764), with 99.3% (139/140) on an expert-labeled test set and 95.4% (595/624) on a held-out production set. In production validation over 77,000 calls, it maintained a 0.3% false positive rate and 1.3% false negative rate. End-to-end inference completes in 46 ms on a commodity dual-core CPU with no GPU, supporting 380+ concurrent WebSocket calls. In our search over 3,780 model, feature, and threshold combinations, feature importance was concentrated in three temporal variables. Adding transcription keywords or beep-based features did not improve the best real-time configuration and increased latency substantially. Our results suggest that temporal speech patterns are a strong signal for distinguishing voicemail greetings from live human answers.