Shopping Companion: Benchmarking and Training LLM Agents for Long-Horizon Preference-Grounded E-Commerce Tasks
About
In e-commerce, LLM agents show promise for shopping tasks such as recommendations, budget management, and bundle deals, where accurately capturing user preferences from long-horizon conversations is critical. However, progress is limited by two key challenges: (1) the absence of benchmarks for evaluating long-term preference-aware shopping tasks, and (2) the lack of fine-grained supervision for shopping agent training. To fill the benchmark gap, we introduce Shopping Companion Bench, a novel benchmark comprising two shopping tasks that require cross-session preference memory, grounded in a product pool of over 1.2 million real-world items. Our analysis further identifies two major sources of failure on this benchmark: cascading errors caused by preference hallucination, and insufficient verification of product attributes against user requirements. To address these failure modes, we design annotation-free, tool-wise rewards that provide process supervision for each tool call, alleviating reward sparsity in long-horizon tasks. Experimental results demonstrate that even state-of-the-art models such as GPT-5 achieve success rates below 70%, highlighting the difficulty of our benchmark. Notably, our fine-tuned lightweight 4B model consistently outperforms strong baselines in both preference capture and task performance, suggesting the effectiveness of our reward design.