LEAPS: An LLM-Empowered Adaptive Plugin in Taobao AI Search
About
The rapid rise of large language models has shifted user search behavior from discrete keywords to natural-language, multi-constraint queries--a shift existing e-commerce search architectures struggle to accommodate. Users face a dilemma: precise natural-language queries often trigger zero-result scenarios, while forced simplification yields noisy, generic results that overwhelm decision-making. To address this, we propose LEAPS (LLM-Empowered Adaptive Plugin in Taobao AI Search), which upgrades traditional search pipelines via a "Broaden-and-Refine" paradigm by attaching plugins at both ends. (1) Upstream, a Query Expander generates adaptive, complementary query combinations to maximize the candidate set, trained via a three-stage strategy of inverse data augmentation, posterior-knowledge supervised fine-tuning, and diversity-aware reinforcement learning. (2) Downstream, a Relevance Verifier filters noise by synthesizing multi-source signals (e.g., OCR text, reviews) with chain-of-thought reasoning. Extensive offline experiments and online A/B testing show that LEAPS significantly enhances the conversational shopping experience, while its non-intrusive architecture preserves established short-text retrieval performance and enables low-cost integration with diverse back-ends. Fully deployed on Taobao AI Search since August 2025, LEAPS serves hundreds of millions of users monthly.