Exploring Community-Powered Conversational Agent for Health Knowledge Acquisition: A Case Study in Colorectal Cancer
About
Online communities have become key platforms where young adults, actively seek and share information, including health knowledge. However, these users often face challenges when browsing these communities, such as fragmented content, varying information quality and unfamiliar terminology. Based on a survey with 56 participants and follow-up interviews, we identify common challenges and expected features for learning health knowledge. In this paper, we develop a computational workflow that integrates community content into a conversational agent named CanAnswer to facilitate health knowledge acquisition. Using colorectal cancer as a case study, we evaluate CanAnswer through a lab study with 24 participants and interviews with six medical experts. Results show that CanAnswer improves the recalled gained knowledge and reduces the task workload of the learning session. Our expert interviews (N=6) further confirm the reliability and usefulness of CanAnswer. We discuss the generality of CanAnswer and provide design considerations for enhancing the usefulness and credibility of community-powered learning tools.