Unified Work Embeddings: Contrastive Learning of a Bidirectional Multi-task Ranker
About
Applications in labor market intelligence demand specialized NLP systems for a wide range of tasks, characterized by extreme multi-label target spaces, strict latency constraints, and multiple text modalities such as skills and job titles. These constraints have led to isolated, task-specific developments in the field, with models and benchmarks focused on single prediction tasks. Exploiting the shared structure of work-related data, we propose a unifying framework, combining a wide range of tasks in a multi-task ranking benchmark, and a flexible architecture tackling text-driven work tasks with a single model. The benchmark, WorkBench, is the first unified evaluation suite spanning six work-related tasks formulated explicitly as ranking problems, curated from real-world ontologies and human-annotated resources. WorkBench enables cross-task analysis, where we find significant positive cross-task transfer. This insight leads to Unified Work Embeddings (UWE), a task-agnostic bi-encoder that exploits our training-data structure with a many-to-many InfoNCE objective, and leverages token-level embeddings with task-agnostic soft late interaction. UWE demonstrates zero-shot ranking performance on unseen target spaces in the work domain, and enables low-latency inference with two orders of magnitude fewer parameters than best-performing generalist models (Qwen3-8B), with +4.4 MAP improvement.