Hospitality & Travel
Top 10 AI tools to provide phone support
Evidence ranking
- 1
Certus AI
Adoption
Who uses it?
“The Hardest Part of Running a Restaurant Is People. Jimmy's Seaside Solved the Phone Part with Certus AI”
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The Hardest Part of Running a Restaurant Is People. Jimmy's Seaside Solved the Phone Part with Certus AI
Read source · www.certus-ai.com ↗How Manhattan Deli and Grill Added $30,000 a Month with Certus AI
Read source · www.certus-ai.com ↗That Phone Is Our Lifeline.” How Italian Pizza and Pasta Stopped Losing Calls with Certus AI
Read source · www.certus-ai.com ↗
Customer satisfaction
Are customers happy with it?
“With Certus, he got an employee who answers every call, never has an attitude, and never quits.”
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With Certus, he got an employee who answers every call, never has an attitude, and never quits.
Read source · www.certus-ai.com ↗Certus is how they finally answered every call.
Read source · www.certus-ai.com ↗The phone was always the one thing they couldn’t step away from — until Certus started answering it.
Read source · www.certus-ai.com ↗
Value for money
Are the benefits worth the cost?
“$20K+ Revenue generated from previously missed calls”
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$20K+ Revenue generated from previously missed calls
Read source · www.certus-ai.com ↗$30K+/mo Added revenue from calls that used to go unanswered
Read source · www.certus-ai.com ↗$60K+ Revenue generated from previously missed calls
Read source · www.certus-ai.com ↗
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
- 2
Smart Answering
Adoption
Who uses it?
“By implementing Smart Answering, our cashiers are able to focus on live customers without having issues with multitasking”
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By implementing Smart Answering, our cashiers are able to focus on live customers without having issues with multitasking
Read source · www.soundhound.com ↗
Customer satisfaction
Are customers happy with it?
“With labor becoming the biggest challenge, the SoundHound’s AI has been able to answer the majority of customer inquiries – and it’s actually crazy how much better it has become over time.”
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With labor becoming the biggest challenge, the SoundHound’s AI has been able to answer the majority of customer inquiries – and it’s actually crazy how much better it has become over time.
Read source · www.soundhound.com ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
- 3
Codyco AI phone operations platform
Documented workflow
“platforms are assessed against the required workflow before rollout.Can hotel staff take over a call or request?Yes. Hotels define which requests Codyco completes and which require a live transfer, structured handover, or…”
Read product documentation
platforms are assessed against the required workflow before rollout.Can hotel staff take over a call or request?Yes. Hotels define which requests Codyco completes and which require a live transfer, structured handover, or…
Read source · www.codyco.ai ↗
- 4
Nexus Vox
Documented workflow
“One voice agent, six Arabic dialects. The bank stops losing high-value private banking calls to the agent queue, and the Gulf customer who would have hung up on an MSA bot stays on the line. The one with the insurance claim…”
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One voice agent, six Arabic dialects. The bank stops losing high-value private banking calls to the agent queue, and the Gulf customer who would have hung up on an MSA bot stays on the line. The one with the insurance claim…
Read source · yellow.ai ↗
- 5
Riviera
Documented workflow
“evening!Perfect, thanks!Anytime 😊 Let us know if you need anything else.DeliveredSmart transferYour staff picks up with the full story.When a guest needs a human, the call transfers with an AI summary, stay details, and the…”
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evening!Perfect, thanks!Anytime 😊 Let us know if you need anything else.DeliveredSmart transferYour staff picks up with the full story.When a guest needs a human, the call transfers with an AI summary, stay details, and the…
Read source · www.withriviera.com ↗
- 6
Voice Agent
Documented workflow
“When a situation requires your team, the Voice Agent transfers the call. If nobody picks up, the call comes right back to the AI. The guest is never left waiting on a dead line. The agent continues the conversation, offers…”
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When a situation requires your team, the Voice Agent transfers the call. If nobody picks up, the call comes right back to the AI. The guest is never left waiting on a dead line. The agent continues the conversation, offers…
Read source · www.elyrasystems.com ↗
- 7
Zavo Voice
Documented workflow
“It sounds like this needs a bit more attention. I'll connect you to a member of our team now.” CALL HANDLING Knows when to hand over to a human. When a call needs a personal touch, Zavo Voice transfers seamlessly to your…”
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It sounds like this needs a bit more attention. I'll connect you to a member of our team now.” CALL HANDLING Knows when to hand over to a human. When a call needs a personal touch, Zavo Voice transfers seamlessly to your…
Read source · zavopay.com ↗
- 8
AI Representative (AIR Pro)
Documented feature
“Automate routine tasks and surface real-time insights so human agents can focus on what matters. When an escalation is needed, AI ensures a seamless handoff with full context. Establish guardrails for peace of mind AI agents…”
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Automate routine tasks and surface real-time insights so human agents can focus on what matters. When an escalation is needed, AI ensures a seamless handoff with full context. Establish guardrails for peace of mind AI agents…
Read source · www.ringcentral.com ↗
- 9
Conduit Agents
Documented feature
“Resources IntegrationsBlogCustomersCareers CompanyChangelogPricing Build the perfect guest experience Deploy AI voice agents to handle calls and support customers 24/7. Book demo Book DemoSign in AGENTS · PRODUCT AI agents…”
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Resources IntegrationsBlogCustomersCareers CompanyChangelogPricing Build the perfect guest experience Deploy AI voice agents to handle calls and support customers 24/7. Book demo Book DemoSign in AGENTS · PRODUCT AI agents…
Read source · www.conduit.ai ↗
- 10
Enterprise Conversational AI Platform
Documented feature
“When a human agent is required, Retell provides a complete summary, collected information, sentiment, and prior steps so agents begin with full context and reduced handle time. Check Call Transfer Feature Handle IVR Add…”
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When a human agent is required, Retell provides a complete summary, collected information, sentiment, and prior steps so agents begin with full context and reduced handle time. Check Call Transfer Feature Handle IVR Add…
Read source · www.retellai.com ↗
