Insights
Measure what matters, test what works, and understand every agent decision with analytics, experimentation, and observability built for continuous improvement.
What it does
Measure what matters, test what works, and understand every agent decision with analytics, experimentation, and observability built for continuous improvement.
- Customer service automation
- Voice-based customer support
- Long-horizon workflow orchestration
- Agent analytics and optimization
- Omnichannel customer engagement
- Category
- AI evaluation and observability
- Built for
- Healthcare and life sciences, Hospitality and travel
- Users
- Financial services, Healthcare, Telecommunications, Media and 3 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
Pricing isn't published
Sierra doesn't list prices publicly. Ask them for a quote.
Security and compliance
As reported by Sierra. Ask for audit reports before you buy.
- ISO/IEC 27001Compliant
- ISO/IEC 42001Compliant
- SOC 2 Type IICompliant
- HIPAACompliant
- PCI DSSCompliant
- CSA STAR Level 1Compliant
- FedRAMPCompliant
- Data encryption utilized
- Penetration testing performed
- Unique production database authentication enforced
- Continuity and Disaster Recovery plans tested
- Unique account authentication enforced
Reviews
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