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Call Monitoring & Compliance

Conversation intelligence and coaching · by Sei AI

Score every call, email, and chat against SOPs and regulations.

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What it does

Score every call, email, and chat against SOPs and regulations. 100% audit coverage with auto-generated agent scorecards and complaint tracking across CFPB, Trustpilot, BBB, and app stores.

  • Analyze loan-officer calls against SOPs and regulations
  • Score calls, emails and chats for quality and compliance
  • Generate agent scorecards and identify coaching needs
  • Track complaints and compliance exceptions
Category
Conversation intelligence and coaching
Built for
Financial services and insurance
Users
Mortgage lenders, Mortgage servicers, Banks
Public API
Available
Integrations
Ringcentral, Genesys, Twilio

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#2 · analyze callsView ranking →

Adoption

Who uses it?

“Better Mortgage audits LO calls with a compliance agent built with mortgage regulations.”

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Customer satisfaction

Are customers happy with it?

“Call auditing went from 4 a day, against a backlog of more than 1,000, to a full month of calls scored in under an hour — with no sampling.”

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  • Call auditing went from 4 a day, against a backlog of more than 1,000, to a full month of calls scored in under an hour — with no sampling.
    Read source · www.seiright.com ↗

Value for money

Are the benefits worth the cost?

No data available.

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Popularity

How much interest does it attract?

Coming soon

Product-specific search-interest measurement is not available yet.

Pricing

  • Free to start$0
  • Usage-based$3000

Prices as published by Sei AI, checked Oct 2026.

Security and compliance

As reported by Sei AI. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • PCI DSSCertified
  • GDPRCompliant
  • AES-256 encryption at rest
  • TLS 1.2+ encryption in transit
  • Private VPC deployment
  • Customer-scoped data isolation
  • RBAC with least-privilege defaults
  • MFA for all administrative actions
  • SSO via SAML and OIDC
  • Okta SAML/OIDC IdP
  • Azure AD SAML/OIDC IdP
  • Google Workspace SAML/OIDC IdP
  • Immutable interaction records
  • Full reasoning trace audit logs
  • Source-document citations on extracted loan data
  • Export-ready logs for regulator and internal audit reviews
  • Annual third-party penetration testing
  • Continuous vulnerability scanning
  • Continuous monitoring (Guard Duty, SIEM tools)
  • Critical patches applied within defined SLAs
  • Customer data never used to train foundation models
  • Sandboxed environments per customer

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