Exceptions Assist™

What it does

• Last mile delivery software
• Delivery orchestration
• Route optimization
• Multimodal optimization
• Instant capacity
• Exceptions management
• Order & inventory optimization
• Fleet management and optimization

Category

Fleet and logistics

Built for

Logistics and supply chain

Users

Enterprise shippers, Wholesale, Retail, Automotive and 5 more

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Security and compliance

As reported by OneRail. Ask for audit reports before you buy.

• SOC 2 Type IICompliant
• ISO/IEC 27001Compliant
• CISCompliant
• CISACompliant
• DISACompliant
• COBITCompliant

• SOC 2 Type II compliant across all 5 Trust Services Criteria (Security, Availability, Processing Integrity, Confidentiality, Privacy), 5 years running
• ISO 27001:2022 certified
• GDPR compliant
• Architected on the Microsoft Azure platform
• Follows CIS, CISA, DISA, and COBIT standards
• Encryption
• Strict access controls across integrations
• AI governed by access controls, separate environments, and change control
• AI anomaly detection and behavioral baselining
• AI data minimization, output redaction/structuring, and bounded agent actions
• Privacy-aware AI data practices (operational signals, not profiling)
• AI auditability via decision traceability, automated guardrails, and early quality checks
• Third-party risk management program
• No major SOC 2 exceptions 3 years in a row

Reviews

• 

  Dispute Agent

  by Lighthouz AI

  Watches every open invoice across email and AP portals, detects shorts and chargebacks, and responds with AI-generated dispute responses with backup attached.

  #1 in Handle exceptions66

• 

  Collect

  by Vooma

  Automates POD retrieval by monitoring delivered shipments for missing documentation and following up with carriers.

  #2 in Handle exceptions66

• 

  Lunavo

  by Lunavo Technologies GmbH

  An AI execution layer for freight forwarders and logistics companies that automates back-office operations including dispatch, order intake, quoting, auditing, communications, a...

  #3 in Handle exceptions63

• 

  Operator

  by Cartage

  Always-on monitoring module that tracks every load, reply, and delay across email, calls, Slack, Teams, spreadsheets, and ERP, flagging urgent issues and taking action automatic...

  #4 in Handle exceptions61

• 

  Handled

  AI-powered operations platform for omni-channel CPG brands and 3PLs that connects to ERP, 3PLs, co-mans, and sales channels to automate order management, inventory tracking, pro...

  #5 in Handle exceptions58

• 

  Exception Monitoring

  by Eranova AI

  Watches every active shipment against what should be happening, surfaces loads drifting toward a service failure, and escalates them early so teams manage by exception.

  #7 in Handle exceptions54