Lumen
Insights and listening within the Hootsuite suite.
What it does
Insights and listening within the Hootsuite suite.
- Social media publishing
- Social media monitoring
- Social media engagement
- Social media analytics
- Social listening
- Category
- Market and customer research
- Built for
- Media and entertainment, Healthcare and life sciences
- Users
- Enterprises, Small businesses, Agencies, Government and 7 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
- Free trial$0
- Per seat$99/user/month
- Billed annually
Prices as published by Hootsuite, checked Oct 2026.
Security and compliance
As reported by Hootsuite. Ask for audit reports before you buy.
- SOC 2 Type IICompliant
- SOC 3Compliant
- ISO/IEC 27001Compliant
- ISO/IEC 27017Compliant
- ISO/IEC 27018Compliant
- ISO/IEC 27701Compliant
- FedRAMPCompliant
- Cyber EssentialsCompliant
- CSA STAR Level 1Compliant
- PCI DSSCompliant
- TX-RAMPCompliant
- CCPA/CPRACompliant
- GDPRCompliant
- Annual third-party penetration testing
- Disaster recovery plan
- Cyber insurance
- Data Processing Addendum (DPA)
- Bug bounty or vulnerability disclosure program
- Customer data deletion on request
- Centralized IAM solution (SSO) for employee access
- Status page
- Privacy policy
Reviews
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