State Medicaid Solution
Comprehensive member outreach and work requirement compliance for state Medicaid programs, including HRA implementation support, work requirement automation, member redetermination reminders, benefit explanation calls, and policy update notifications.
What it does
Comprehensive member outreach and work requirement compliance for state Medicaid programs, including HRA implementation support, work requirement automation, member redetermination reminders, benefit explanation calls, and policy update notifications.
- Member outreach at scale
- Two-way voice conversations
- Warm transfers
- CAHPS survey automation
- Health Risk Assessments
- Redetermination reminders
- Care coordination calls
- Work requirement compliance
- Category
- Patient engagement and care
- Users
- Managed care plans, State governments, BPOs, Medicare Advantage organizations and 3 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
Pricing isn't published
Elythea doesn't list prices publicly. Ask them for a quote.
Security and compliance
As reported by Elythea. Ask for audit reports before you buy.
- SOC 2 Type ICompliant
- SOC 2 Type IIIn progress
- HIPAACompliant
- Encryption at rest
- Encryption in transit
- Production key management
- Multi-availability zone deployment
- Database backups
- ePHI backup and restore testing
- ePHI preservation during system changes
- Business continuity and disaster recovery plan
- Emergency operations continuity
- Centralized log collection and monitoring
- Login attempt monitoring
- Continuous monitoring
- Intrusion detection
- Vulnerability scanning and remediation
- Patch management
- Penetration testing
- Web application firewall
- Least-privilege access for production infrastructure
- Quarterly access reviews
- Production access management
- Infrastructure authentication
- Incident response procedures
- HIPAA incident response policy
- Security incident logging
- Security and privacy risk management
- Annual risk assessment
- Cybersecurity insurance
- Environment and tenant segmentation
- Environment separation
- Secure development procedures
- Source code change approval
- Source code access controls
- Employee background checks
- Termination access revocation
- Employee confidentiality agreements
- Employee code of conduct acknowledgment
- Security awareness training
- ePHI privacy training
- Anti-malware protection
- Removable media controls
- Secure workstation configuration
- Mobile device management
- Firewall rule management
- Network architecture documentation
- Network firewall
- Secure connection requirements
- Visitor management policy
- Cloud provider physical access review
- Asset management
- Secure media disposal
- Technology asset inventory
- Customer data deletion
- Data retention and deletion policy
- Data classification and access control
- Baseline configuration management
- Vendor confidentiality and privacy agreements
- Vendor management program
- Contractual security commitments
- Contractor compliance flow-down
- Annual security policy acknowledgment
- Internal audit program
- Customer notification for major changes
- Material system change communication
- Capacity and performance monitoring
- Customer support availability
- Change management
- Information security officer designation
- Information security policies
- IT leadership committee meetings
- Whistleblower mechanism
- Annual strategic planning
- HIPAA documentation retention
- HIPAA Security Rule policy acknowledgment
- Security documentation availability
- Security concern resolution
Reviews
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