Waitwhile

Customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more.

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About Waitwhile

Customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more.

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Waitwhile
Workflow AutomationFree plan
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Customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more.

What customers say

“We love Waitwhile. It’s a great product, making our life easy. It has given us the freedom to communicate with drivers via SMS and process drivers in less time.”

CustomerWaitwhile customer

Best Buy Canada uses Waitwhile for curbside arrival check-in and virtual queues for in-store services. The vendor-published case reports more than 17 million customers queued and over 440,000 days of waiting saved,…
Case study
Apple American Group deployed Waitwhile at its Applebee’s restaurants to replace paper waitlists with tablet-managed virtual queues and automatic guest messaging. Waitwhile reports improved staff efficiency and lets…
Case study
Hartford HealthCare’s Connecticut Orthopaedic Institute uses Waitwhile to send automated surgical milestone updates to patients’ loved ones. Waitwhile reports clearer communication, reduced anxiety and more efficient…
Case study

Security and compliance

As reported by Waitwhile. Ask for audit reports before you buy.

TLS encryption in transit
AES-128+ encryption at rest
bcrypt password hashing
Account lockout after repeated failed logins
Role-based access control (Owners, Administrators)
Annual third-party penetration testing
Continuous third-party vulnerability scanning
Bug bounty program
Session management with unique session identifiers
Authentication enforced on trusted systems with secure failure

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Latest updates from Waitwhile

Jul 202026

New feature

Waitwhile launches conditional notifications and enhanced administrative controls

Waitwhile launched several new features for its operations platform, including conditional logic for team notifications to improve staff efficiency, granular administrative controls for user profile fields, and customizable notification triggers based on visit details. Additionally, the platform updated its notification feeds to a chronological layout and introduced automated location transfers and max resource selection settings to streamline administrative workflows.