Verint is a leader in CX automation providing an open platform and AI-powered bots that help organizations automate customer experience workflows, improve service quality, increase agent productivity, and deliver AI business outcomes.
Verint is a leader in CX automation providing an open platform and AI-powered bots that help organizations automate customer experience workflows, improve service quality, increase agent productivity, and deliver AI business outcomes.
Capture, retain, and analyze all communication modes across traditional and modern communications platforms to comply with strict regulations.
What customers say
“If you don’t keep evolving, you’ll be left behind. Verint is at the forefront of customer engagement and continuing to innovate, pushing the envelope with new solutions. It’s gratifying to partner with Verint to bring innovative solutions to market together.”
CustomerVerint Systems Inc. customer
“Verint offers industry-leading customer engagement technologies such as Speech Analytics and Desktop Process Analytics that are powerful tools to help us solve our customers’ problems, attain greater insight, and deliver more business value.”
CustomerVerint Systems Inc. customer
Verint Open Platform
AXA connected speech and desktop analytics through Verint Open Platform to analyze retail customer journeys. Verint reports a 23% reduction in renewal handling time, 34% fewer supplier calls and first-contact resolution…
Associated Bank deployed Verint Branch Workforce Management across its branch network after a pilot. Verint reports 90% adoption and schedule adherence, increased customer satisfaction and reduced branch operating hours.
Within its Five9 partner story, Verint reports that Public Partnerships | PPL deployed cloud Workforce Management for more than 200 seats to improve workforce efficiency and later support remote working.
Verint Launches Agent Factory for AI Agent Orchestration
At the Engage 26 conference, Verint launched the Agent Factory, an orchestration environment for managing hybrid workforces of human and AI agents. The platform includes prebuilt AI bots for knowledge automation, coaching, and risk assessment, as well as capabilities for building custom agentic workflows. Agent Factory allows organizations to integrate various AI models, manage prompts, and orchestrate workflows across their existing customer experience technology stack, including integration with CX Automation.
MentionedFIFA
Company news
Verint Updates Integration Strategy with Calabrio
During the Engage 2026 event, Verint provided updates on its integration strategy with Calabrio. The company is adopting a back-office unification model where both Verint and Calabrio products continue to operate under a shared AI layer and data hub while maintaining existing customer-facing workflows. This approach is intended to provide expanded platform capabilities to both customer bases while avoiding disruptive forced migrations or product replacements.
Verint Announces Three Intelligence Capabilities for CX Automation Platform
Verint announced new intelligence capabilities integrated into its CX Automation Platform, specifically Workforce Intelligence, Desktop Intelligence, and Quality Intelligence. These features leverage generative AI and interaction data to provide real-time supervisor controls, identify shadow processes through desktop activity capture, and flag discrepancies in agent-customer interactions. These tools are available to both Verint and Calabrio customer bases without requiring a platform migration, supporting a unified workforce management strategy following the combination of the two companies.
AcquirerCalabrioCustomerFirst National BankCustomerFirstRand Bank LimitedCustomerNOS
