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Verint Systems Inc.
Verint is a leader in CX automation providing an open platform and AI-powered bots that help organizations automate customer experience workflows, improve service quality, increase agent productivity, and deliver AI business outcomes.
- Founded
- 2009
- Headquarters
- Global
- Company size
- Not disclosed
- Products tracked
- 3
Products by Verint Systems Inc.
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Latest updates from Verint Systems Inc.
Product launchNew feature
Verint Launches Agent Factory for AI Agent Orchestration
At the Engage 26 conference, Verint launched the Agent Factory, an orchestration environment for managing hybrid workforces of human and AI agents. The platform includes prebuilt AI bots for knowledge automation, coaching, and risk assessment, as well as capabilities for building custom agentic workflows. Agent Factory allows organizations to integrate various AI models, manage prompts, and orchestrate workflows across their existing customer experience technology stack, including integration with CX Automation.
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Company news
Verint Updates Integration Strategy with Calabrio
During the Engage 2026 event, Verint provided updates on its integration strategy with Calabrio. The company is adopting a back-office unification model where both Verint and Calabrio products continue to operate under a shared AI layer and data hub while maintaining existing customer-facing workflows. This approach is intended to provide expanded platform capabilities to both customer bases while avoiding disruptive forced migrations or product replacements.
CustomerBT GroupCustomerColumbia BankInvestorThoma Bravo
Product launchNew feature
Verint Announces Three Intelligence Capabilities for CX Automation Platform
Verint announced new intelligence capabilities integrated into its CX Automation Platform, specifically Workforce Intelligence, Desktop Intelligence, and Quality Intelligence. These features leverage generative AI and interaction data to provide real-time supervisor controls, identify shadow processes through desktop activity capture, and flag discrepancies in agent-customer interactions. These tools are available to both Verint and Calabrio customer bases without requiring a platform migration, supporting a unified workforce management strategy following the combination of the two companies.
AcquirerCalabrioCustomerFirst National BankCustomerFirstRand Bank LimitedCustomerNOS