UbiOps

Officially, it’s called the Principal Warfare Officer. That is the person who directs the daily operations of a ship in a combat unit from the command centre. It was there that I learned how to organise information processing and that, if you do that wisely, you can acquire a lot of information, which you can then use to make the right decisions.

There was so much that we could do better. We shifted towards the operational concept, much like how the armed forces would do. All information is now received at a centralised location, and the staff members act on their own: everyone knows what they have to do. You only need information and oversight in the background, in the OPS room. This helps the staff members to change course as needed and to make the right decisions.

We have 340 employees. The majority of them work outdoors. We ensure that the tracks are available for use so that ProRail can keep the trains running. This pertains to daily operations; large projects are dealt with separately.