AI work platform for managing projects, automating workflows and connecting teams securely.
Customer voice
Quotes published on Slack's official website.
We didn’t use it well and we were losing our customer-centric point of view. The changing ecosystem and consumer expectations mean that we need impactful communications, which can be achieved with personalization. But first, it’s important to understand the customer. And data is key to that.
We like the way Slack connects to Salesforce. It’s great to have one front door for it all.
After revamping our data management with Salesforce, we needed a front door. And what better front door than Slack?
Customer outcomes
Selected customer stories from Slack.
This is the broad commercial model reported for Slack. Product-level terms are listed below when available.
Trust profile
Slack announced a suite of platform updates, including the 'Slackbot MCP Client', which uses the Model Context Protocol to integrate AI assistants with third-party tools like Google, Atlassian, Box, Notion, and DocuSign. The update also features 'Slackbot Memory' to provide context-aware AI interactions, voice-enabled commands, and native chart generation. Additionally, third-party apps from providers including Figma and Linear can now surface interactive data and forms directly within Slack conversations. The release also adds usability updates like sidebar filtering and the ability to name Group DMs.