Pendo
Pendo is an AI-powered analytics and adoption platform that connects app and agent portfolios to user success and business outcomes. It captures user behavior, identifies friction, and provides context to improve AI agent performance and drive product-led growth.
Where Pendo ranks
Current edition · updated Oct 20, 2026About Pendo
Pendo is an AI-powered analytics and adoption platform that connects app and agent portfolios to user success and business outcomes. It captures user behavior, identifies friction, and provides context to improve AI agent performance and drive product-led growth.
Products
The core first-party offering including Product Analytics , Agent Analytics , Guides , Session Replay , Listen , Predict , Sentiment , Orchestrate , Data Sync , and Integrations...
An AI-native product in open beta that auto-instruments products via GitHub and provides proactive insights and recommendations via Slack .
What customers say
“I don’t need to ask engineering to tag content I can do it myself AND the data is backdated to when Pendo was installed. These two items alone give me ownership over the product analysis process and the flexibility to experiment fast.”
“One of the best things about Pendo is that it allows us to monitor various key performance indicators closely. This makes it easy to identify how users interact with new pages and features, which helps us optimize the platform for maximum effectiveness.”
“The most exciting thing for us is the speed at which we can get information. I can be in a meeting with product and engineering and within fifteen minutes, we get data from Pendo to answer our question and help us make a decision.”
- Pendo Platform
Citrix ShareFile used Pendo usage data to identify actions associated with paid conversion, then built walkthroughs directing trial users to those features. Pendo reports a 28% conversion increase, exceeding the team’s…
Case study - Pendo Platform
GoTo used Pendo analytics and targeted in-app onboarding in Grasshopper and GoTo Resolve. Pendo reports a 4% increase in Grasshopper trial-to-paid conversion, $130,000 in additional revenue, and 53% trial activation in…
Case study - Pendo Platform
Cox Automotive uses Pendo analytics to retrieve product usage data and personalize in-app guidance for dealers. Pendo reports that targeted guides increased bidding activity by 39% and attracted over 40 net-new bidders…
Case study
Security and compliance
As reported by Pendo. Ask for audit reports before you buy.
- SOC 2Certified
- SOC 3Certified
- PCI DSSCompliant
- HIPAACompliant
- ISO/IEC 27701Compliant
- TX-RAMPCompliant
- MFA
- Data encryption
- Penetration testing
SubprocessorsRetailNext, Inc., Wisely
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