Latent Health

Amy TrainorRN, Chief Information OfficerOchsner HealthThroughout 2024, Ochsner and Latent have driven incredible pharmacy results:- 20,177 patients across all Ochsner clinics gained accelerated medication access, shortening time from prescription to therapy.- +39% more prior authorizations completed per pharmacist, per month.- Overall prior authorization review completed in 4-5minutes, 75% faster than industry norms.1By implementing Latent, morale among the pharmacy staff improved dramatically, since repetitive tasks were automated. Prioritizing impact over busywork removed significant sources of frustration and burnout, allowing pharmacists and technicians to dedicate more time to direct patient care. Our specialty pharmacy was spending too much time doing administrative tasks, and morale started slipping. Once Latent took that body of work off their plates, our team’s energy skyrocketed. That enthusiasm—‘the Big Mo’—is invaluable. With a reinvigorated team, we’ve been able to focus on what matters most: delivering exceptional care to more patients in need.

When you talk to our primary care providers, they will tell you it takes a skilled professional to dig through charts to complete a prior authorization. Latent’s real superpower is taking on that heavy lifting behind the scenes, so our top clinical talent can stay focused on what truly matters: caring for patients.

Every January, we had to reauthorize thousands of patients—a process that used to stretch until mid-March. With Latent, we’ve cut that time by 50% and now finish within the same month.