Braze
Cross-channel customer engagement and marketing automation platform that powers customer-centric interactions between consumers and brands in real-time.
Where Braze ranks
Current edition · updated Oct 20, 2026About Braze
Cross-channel customer engagement and marketing automation platform that powers customer-centric interactions between consumers and brands in real-time.
Products
The overall customer engagement platform that brings data, channels, and orchestration together in one place.
Automate, learn, and personalize with AI.
Deliver 1:1 personalization at scale.
Unify, activate, and distribute proprietary data with a composable data platform that closes the gap between context and interaction to deliver meaningful experiences at scale.
Scale smarter engagement with always-on AI agents.
Send all messages across channels from one platform, delivering consistent, responsive experiences across every channel.
Create multi-step, cross-channel experiences by mapping and orchestrating customer journeys.
Analyze performance and uncover insights.
Simplify creative workflows.
Email messaging channel.
Mobile app messaging channel including in-app messaging and push notifications.
Web messaging channel.
SMS and RCS messaging channel.
WhatsApp messaging channel.
What customers say
“By consolidating our tech stack and migrating to Braze, we were able to cut technology costs, reduce integration time, and limit technical complexity while delivering highly personalized experiences that our customers truly value.”
- Journey Orchestration
24S used Braze Canvas and AI Item Recommendations for abandoned-cart and back-in-stock campaigns. Braze reports a 35% increase in three-day purchase conversion and a 7% increase in add-to-cart rate over the last six…
Case study - BrazeAI™
Klover used Braze Content Optimizer within Canvas to test combinations of weekly push-notification content. Braze reports top-variant open-rate lifts of 47.3% for an eligibility reminder and 22.7% for a cash-advance…
Case study - Mobile App Messaging
Pizza Hut used Braze Canvas and Liquid to execute email variants informed by its own machine-learning algorithms, and added push and in-app messaging. Braze reports 30% higher transactions, 21% higher revenue, and 10%…
Case study
Security and compliance
As reported by Braze. Ask for audit reports before you buy.
- HIPAACompliant
- GDPRCompliant
SubprocessorsDescript, Luma AI, Miro
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