Bloomreach provides an AI-powered platform for personalization, search, and digital experience, operating as an agentic AI ecosystem under the brand Loomi AI.
Bloomreach provides an AI-powered platform for personalization, search, and digital experience, operating as an agentic AI ecosystem under the brand Loomi AI.
Bloomreach announced new capabilities for its Loomi conversational agent. The updates include an advanced conversational engine capable of multi-step reasoning and complex query handling, alongside new integration capabilities with third-party customer service, checkout, and review tools. Additionally, the company introduced a self-serve analytics dashboard that surfaces insights from customer conversations, helping brands identify trending themes, questions, and catalog gaps to inform broader ecommerce and navigation strategies.
Award
Bloomreach Receives 2026 TrustRadius Top Rated Awards
Bloomreach received eight 2026 Top Rated awards from TrustRadius, a buyer intelligence platform. The recognition spans categories including Marketing Automation, Email Marketing, and Ecommerce Personalization. These awards are based on verified customer reviews and ratings, acknowledging Bloomreach's platform performance in areas such as web content personalization and customer segmentation.
MentionedTrustRadius
New feature
Bloomreach Launches Sidekick Extension for Shopify
Bloomreach announced a new Sidekick app extension for its Loomi for Shopify integration. The tool provides merchants with instant, conversational visibility into search performance and ranking logic directly within the Shopify admin interface. Merchandisers can query the system to understand why specific products rank in certain positions, or how merchandising rules, spell correction, and relevance signals influence search results without requiring additional technical setup.
