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AI21 builds Foundation Models and AI Systems for the enterprise. Power your most critical enterprise workflows with accurate, reliable, and scalable AI.
Customer voice
Quotes published on AI21 Labs's official website.
Once we have a reliable solution for detecting sentiment, we’d be able to automate much more – If the system detects that a guest is angry, we could immediately notify the manager. If a guest is satisfied, we’d ask them to leave a review, etc.
One of the gaps we had to tackle was a varying level of grammar amongst our end users. The problem involved two aspects; the level of service that our clients provide their guests, and the efficiency of our translation feature. If a person writing on our platform didn’t write properly, the live translation wouldn’t work properly.
We’re [piloting this feature] with a customer in Europe that has a lot of visitors to their website – around 150K each month, and they don’t have the staff to deal with it. So they just end up with thousands of emails asking basic questions that nobody responds to,
This is the broad commercial model reported for AI21 Labs. Product-level terms are listed below when available.
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