“Abnormal has been a strong addition to our email security stack. It reliably identifies and remediates advanced phishing and BEC style attacks, and the AI security mailbox has noticeably reduced manual workload for our security team.”
CustomerAI Security Mailbox customer
“Overall, our experience with Abnormal AI has been very positive. The platform has delivered immediate value with minimal operational overhead and has integrated cleanly into our existing email environment. From both a security and user-awareness perspective, it has strengthened our posture against email threats while remaining manageable for a small IT/security team. Abnormal AI has proven effective at reducing email risk while requiring little day-to-day administration.”
CustomerAbnormal AI, Inc. customer
“an employee at a contracting services company, regarding an invoice for services rendered. Three weeks after this email was sent, the bad actor hijacked the thread using a lookalike domain, which was registered about a week and a half earlier and differs by only one letter from the real domain—a nearly imperceptible change. For privacy purposes, all identifying information has been censored, but a comparable example would be if the real domain were missionus.com and the attacker’s email address was hosted on misionus.com. Posing as”
CustomerAbnormal AI, Inc. customer
Email Productivity
Abnormal reports that Boohoo adopted behavioral email protection integrated with Microsoft 365. Its security products save up to 40 team hours monthly, while Email Productivity saves more than 450 companywide hours per…
Abnormal reports that Serta Simmons Bedding runs five products alongside Microsoft Defender on Microsoft 365. AI Phishing Coach increased training participation from 10% to 40%, while the other products protect accounts,…
Abnormal reports that dunnhumby replaced its secure email gateway with an API-integrated Microsoft 365 deployment. Its products detect email threats and account takeovers, automate reported-message triage, and reduce…
Abnormal Intelligence Adds OCR Scanning for PowerPoint Attachments
Abnormal AI has launched optical character recognition (OCR) scanning for images within PowerPoint attachments. This update is designed to identify callback-fraud and brand-impersonation lures embedded in presentation files.
New feature
Abnormal AI Updates AI Security Mailbox Response Logic
Abnormal AI implemented a change to its AI Security Mailbox (AISM) wherein messages reported by users as "Not Junk" will no longer trigger automatic responses. While auto-notices are suppressed, the messages remain subject to full analysis and are visible within the AISM portal. This update is currently live for Microsoft customers.
Abnormal Intelligence Deploys New Detection and Account Takeover Protections
Abnormal AI released several detection enhancements, including QR-code scanning for base64-encoded images in calendar invites and improved attachment analysis using rich-text embeddings. The platform also updated its account takeover detection to identify suspicious patterns involving combined password resets and new MFA device registrations from anomalous IP addresses.