# Dialogue Quality Evaluation on MG-ShopDial

Source: [Dialogue Quality Evaluation on MG-ShopDial](<https://www.sota2.com/research/sota/dialogue-quality-evaluation-on-mg-shopdial>)

Collection index: [llms.txt](<https://www.sota2.com/research/llms.txt>)

Data updated: 2026-06-15T06:48:14.752Z

Evaluation of dialogue quality on the MG-ShopDial dataset, measured using metrics such as Naturalness (NAT), Understandability (UND), and Coherence (COH).

A research result applies to its stated dataset, split, metric and evaluation configuration. Compare like-for-like settings, preserve the metric's unit and direction, and distinguish paper-reported results from independent reproduction. The best result recorded here is not a claim of exhaustive, current global coverage.

| Scope | Recorded value |
| --- | --- |
| Task | Dialogue Quality Evaluation |
| Dataset (including any stated split) | MG-ShopDial |
| Metric | Naturalness (NAT) |
| Unit | PERCENT |
| Direction | Higher is better |
| Results loaded | 1 of 1 |
| Coverage | All results currently returned for this benchmark |

Evaluation settings may differ between results. The original papers and recorded configurations are needed to establish comparability. A shared metric name alone does not establish an identical protocol.

## Metrics

- [Naturalness (NAT)](<https://www.sota2.com/research/sota/dialogue-quality-evaluation-on-mg-shopdial.md?metric=Naturalness%20(NAT)>): Higher is better; unit: PERCENT.

- [Understandability (UND)](<https://www.sota2.com/research/sota/dialogue-quality-evaluation-on-mg-shopdial.md?metric=Understandability%20(UND)>): Higher is better; unit: PERCENT.

- [Coherence (COH)](<https://www.sota2.com/research/sota/dialogue-quality-evaluation-on-mg-shopdial.md?metric=Coherence%20(COH)>): Higher is better; unit: PERCENT.

- [Average Score](<https://www.sota2.com/research/sota/dialogue-quality-evaluation-on-mg-shopdial.md?metric=Average%20Score>): Higher is better; unit: PERCENT.

## Recorded results

| Method | Naturalness (NAT) | Result date | Report paper |
| --- | --- | --- | --- |
| MG-ShopDial | 74.3 | Not recorded | 6a2f870cd33dfb23e783bf2c |

### MG-ShopDial

Naturalness (NAT): 74.3. Result ID: 6a2f9feffbc373592c2b4969.

[Reporting paper](<https://www.sota2.com/research/paper/6a2f870cd33dfb23e783bf2c.md>)

[Method origin paper](<https://www.sota2.com/research/paper/68fa6f221e209131cea43ed6.md>)

Recorded evaluation configuration: {"Evaluation Framework":"UniEval"}. This record does not assert independent reproduction.

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