# Banking Retrieval-Augmented Generation on U.S. Credit Union Queries May-December 2025 (production)

Source: [Banking Retrieval-Augmented Generation on U.S. Credit Union Queries May-December 2025 (production)](<https://www.sota2.com/research/sota/banking-retrieval-augmented-generation-on-u-s-credit-union-queries-may-december-2025-production>)

Collection index: [llms.txt](<https://www.sota2.com/research/llms.txt>)

Data updated: 2026-05-08T07:37:34.192Z

Evaluation of Retrieval-Augmented Generation (RAG) performance specifically on proprietary U.S. Credit Union query data spanning May through December 2025. Metrics focus on operational success rates like Resolution and user Satisfaction.

A research result applies to its stated dataset, split, metric and evaluation configuration. Compare like-for-like settings, preserve the metric's unit and direction, and distinguish paper-reported results from independent reproduction. The best result recorded here is not a claim of exhaustive, current global coverage.

| Scope | Recorded value |
| --- | --- |
| Task | Banking Retrieval-Augmented Generation (RAG) |
| Dataset (including any stated split) | U.S. Credit Union Queries May-December 2025 2025-05-12 (production) |
| Metric | Resolution Rate |
| Unit | PERCENT |
| Direction | Higher is better |
| Results loaded | 2 of 2 |
| Coverage | All results currently returned for this benchmark |

Evaluation settings may differ between results. The original papers and recorded configurations are needed to establish comparability. A shared metric name alone does not establish an identical protocol.

## Metrics

- [Resolution Rate](<https://www.sota2.com/research/sota/banking-retrieval-augmented-generation-on-u-s-credit-union-queries-may-december-2025-production.md?metric=Resolution%20Rate>): Higher is better; unit: PERCENT.

- [Unresolved Rate](<https://www.sota2.com/research/sota/banking-retrieval-augmented-generation-on-u-s-credit-union-queries-may-december-2025-production.md?metric=Unresolved%20Rate>): Lower is better; unit: PERCENT.

- [Overall Satisfaction Rate](<https://www.sota2.com/research/sota/banking-retrieval-augmented-generation-on-u-s-credit-union-queries-may-december-2025-production.md?metric=Overall%20Satisfaction%20Rate>): Higher is better; unit: PERCENT.

- [Satisfaction (Resolved)](<https://www.sota2.com/research/sota/banking-retrieval-augmented-generation-on-u-s-credit-union-queries-may-december-2025-production.md?metric=Satisfaction%20(Resolved)>): Higher is better; unit: PERCENT.

- [Satisfaction (Unresolved)](<https://www.sota2.com/research/sota/banking-retrieval-augmented-generation-on-u-s-credit-union-queries-may-december-2025-production.md?metric=Satisfaction%20(Unresolved)>): Higher is better; unit: PERCENT.

## Recorded results

| Method | Resolution Rate | Result date | Report paper |
| --- | --- | --- | --- |
| FinRAG-12B | 84.5 | Not recorded | 69fd6df05497b3b670c892f2 |
| FinRAG-v3 | 77.4 | Not recorded | 69fd6df05497b3b670c892f2 |

### FinRAG-12B

Resolution Rate: 84.5. Result ID: 69fd92bc47f34ce924e04318.

[Reporting paper](<https://www.sota2.com/research/paper/69fd6df05497b3b670c892f2.md>)

[Method origin paper](<https://www.sota2.com/research/paper/69fd6df05497b3b670c892f2.md>)

Recorded evaluation configuration: {"N (queries)":"2,253"}. This record does not assert independent reproduction.

### FinRAG-v3

Resolution Rate: 77.4. Result ID: 69fd92bc47f34ce924e04317.

[Reporting paper](<https://www.sota2.com/research/paper/69fd6df05497b3b670c892f2.md>)

Recorded evaluation configuration: {"N (queries)":"1,044","Backbone":"Mistral-7B-Instruct"}. This record does not assert independent reproduction.

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