Codebook-Injected Dialogue Segmentation for Multi-Utterance Constructs Annotation: LLM-Assisted and Gold-Label-Free Evaluation
About
Dialogue Act (DA) annotation typically treats communicative or pedagogical intent as localized to individual utterances or turns. This leads annotators to agree on the underlying action while disagreeing on segment boundaries, reducing apparent reliability. We propose codebook-injected segmentation, which conditions boundary decisions on downstream annotation criteria, and evaluate LLM-based segmenters against standard and retrieval-augmented baselines. To assess these without gold labels, we introduce evaluation metrics for span consistency, distinctiveness, and human-AI distributional agreement. We found DA-awareness produces segments that are internally more consistent than text-only baselines. While LLMs excel at creating construct-consistent spans, coherence-based baselines remain superior at detecting global shifts in dialogue flow. Across two datasets, no single segmenter dominates. Improvements in within-segment coherence frequently trade off against boundary distinctiveness and human-AI distributional agreement. These results highlight segmentation as a consequential design choice that should be optimized for downstream objectives rather than a single performance score.